Last updated: November 11, 2026
Refund Policy
Your balance is a prepayment. Money you have not spent is yours and you can ask for it back.
| Unused paid balance | Refundable, in full |
| Compute and storage already used | Not refundable |
| Machine failed on our side | Reviewed by support |
| Promotional credit | Not refundable |
| How long it takes | Sent within 14 days |
1. Unused balance
You can request a refund of your unused paid balance at any time, for any reason. There is no fee. Amounts held for a running rental become refundable once that rental ends.
2. Usage
Charges for machine time and storage you have already used are not refundable. You can stop or destroy a machine at any time and billing for compute stops that second.
3. When something goes wrong on our side
If a machine does not start, or becomes unavailable because of a fault with CoreHu or a partner provider, contact support and we will review the charges for the affected time. If a payment was taken but your balance was not updated, we add the balance or return the payment in full.
4. Promotional credit and bonuses
Promotional credit and top-up bonuses cannot be refunded or exchanged for cash. If you refund a top-up that earned a bonus, the bonus is reduced in the same proportion.
5. How refunds are paid
- Card. Refunded to the card you paid with, in the currency you were charged. Your bank may take a few more days to show it.
- USDT. Refunded in USDT on the TRC20 network to the wallet address you confirm. The network fee is deducted from the amount.
We do not refund to a different card, bank account or person than the one that paid.
6. How to ask
Email [email protected] from your account email. We confirm within 2 business days and send the refund within 14 days.
7. Chargebacks
If something looks wrong on your statement, contact us first and we will fix it. If a payment is disputed with the bank while the balance has already been spent, we may suspend the account until the dispute is resolved.
8. Your legal rights
If you are a consumer, this policy adds to the rights you have under the law of the country you live in, including any right to withdraw from a purchase. It does not replace them.
CoreHu GPU is operated by COREHU Interactive Cloud Supply Yazılım Sistemleri Ltd. Şti.