Preliminary Information Form

This Distance Sales Agreement («Agreement») is concluded between COREHU INTERACTİVE CLOUD SUPPLY YAZILIM SİSTEMLERİ LİMİTED ŞİRKETİ («SELLER»; Tax ID: 2121063015, Tax Office: Ümraniye; registered address: Ünalan Mah. Libadiye Cad. Emar Residence No: 82E, İç Kapı No: 291, Üsküdar / İstanbul; KEP: [email protected]; e-mail: [email protected]; phone: +90 850 346 53 73) and the real or legal person accepting the order by electronic confirmation on the Platform («BUYER»), under the following terms.

The BUYER is responsible for the accuracy of the identity/invoice details declared at the payment step; e-invoice/e-archive invoices are issued based on these details and delivered via KEP/e-mail.

Loaded balance is an advance payment for CoreHu services. Loading balance alone does not mean the service has been fully performed. Unused balance and performed services are assessed separately. Cancellation and refund requests follow applicable law and the contract accepted for the transaction. Consumers retain withdrawal, defective-service and other mandatory rights.

The Platform serves virtual machine instances on third-party datacenter infrastructure; the SELLER is not the operator of the physical hardware. Technical properties of the Service are displayed per offer in the catalog (GPU model, memory, disk, network, region, duration limits).

The Service fee is calculated in USD on a per-second basis and displayed to the BUYER at the time of order. For cards issued in Türkiye, collection is made in Turkish Lira by credit/debit card at an exchange rate locked and shown to the BUYER before payment; the exact amount to be charged is shown before the BUYER confirms. USD credit corresponding to the collected amount is loaded to the BUYER's Platform balance.

Loaded credit remains in the BUYER's account including the unused portion; the Service fee is deducted only for actual usage (per-second) and disk/data-transfer fees explicitly shown in the offer.

Payments take place on a PCI-DSS compliant payment page (bank or payment institution infrastructure); card details are not stored on SELLER systems. Single installment and available installment options are shown on the payment screen.

The full shown amount is credited as usage balance; taxes are included in the price and are not added again at usage time.

Card details and 3D Secure authentication are completed on the iyzico secure payment page; card details never reach CoreHu systems. The transaction result returns to CoreHu.

Loaded balance is an advance payment for CoreHu services. Loading balance alone does not mean the service has been fully performed. Unused balance and performed services are assessed separately. Cancellation and refund requests follow applicable law and the contract accepted for the transaction. Consumers retain withdrawal, defective-service and other mandatory rights.

Access details (SSH connection) are displayed in the Panel. Service continuity is subject to provider reliability metrics shown in the offer; planned maintenance and provider-side outages are published on the status page.

Consumers generally have 14 days to withdraw, subject to valid statutory exceptions. Immediate digital performance and starting a service before the withdrawal period ends are separate grounds with their own legal requirements; loading balance or using some of it does not automatically establish an exception. Consumer status depends on the purpose of the transaction, not country or tax registration.

On account closure, unused balance is refunded within 14 days. Fees for performed services may be assessed only under applicable law and valid contractual conditions; use alone does not justify a deduction. Provider costs are not automatically deducted from a statutory withdrawal refund.

If the Service could not be performed at all due to a failed transaction or SELLER fault, the entire collected amount is refunded with statutory interest within 14 days.

The BUYER may stop a running rental at any time; after stopping, the disk fee continues as described in the offer conditions. Termination permanently deletes the data on the machine; without external storage/checkpoint, data cannot be recovered.

Refunds due are returned within the applicable legal period using the original payment instrument. Card payments are refunded only to the original card, with no bank-transfer alternative. No transaction fee is deducted from a consumer statutory withdrawal refund.

For disputes arising from this Agreement, the BUYER may contact the SELLER's customer support channels ([email protected]; support request via the Panel).

Depending on the nature of the dispute and the applicable monetary limits, applications may be made to consumer arbitration committees, to mandatory pre-litigation mediation where applicable, and to the competent consumer courts. Application procedures and current limits are set out in the Ministry of Trade’s official guidance (https://ticaret.gov.tr/tuketici/tuketici-hakem-heyetleri/tuketici-hakem-heyetlerine-iliskin-bilgilendirme-metni).

This Agreement is formed by the BUYER's electronic confirmation on the Platform; the Terms of Use and the Privacy/KVKK documents form annexes to the Agreement.

Reserved from its obligations under Law No. 6502 and the Distance Contracts Regulation, the SELLER may change service quality and catalog scope with prior notice.

The Agreement enters into force on the date the BUYER confirms the order.